Terms and Conditions
Effective Date: May 12, 2025
Welcome to Firenovas. By using our website https://firenovas.xyz and our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our website or services.
1. Definitions
“We”, “Our”, “Us” refers to Firenovas, the company providing fire protection services and products.
“You”, “Your” refers to the customer or user accessing our website or purchasing our products or services.
“Services” includes fire safety consultations, risk assessments, system installations, maintenance, and any other related services provided by Firenovas.
“Products” refers to the fire safety products, systems, and equipment sold through our website or by our sales team.
2. Acceptance of Terms
By accessing or using the Firenovas website or services, you agree to these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein. We reserve the right to update or modify these terms at any time, and any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
3. Use of Website and Services
Eligibility: You must be at least 18 years old to use our services or purchase our products. By using this website, you represent and warrant that you are of legal age to form a binding contract with Firenovas.
Account Registration: To access certain services or features on the website, you may be required to register an account. You agree to provide accurate, current, and complete information and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account details.
Prohibited Uses: You may not use our website for any illegal, harmful, or unauthorized purposes. You agree not to interfere with the operation of the website, attempt to gain unauthorized access, or engage in any activity that disrupts the services we provide.
4. Products and Services
Product Descriptions: We strive to provide accurate and up-to-date information about our products and services. However, we do not guarantee that product descriptions, images, or any other content on our website are accurate, complete, or error-free.
Availability: All products and services are subject to availability. We reserve the right to discontinue any product or service at any time, and we are not liable for any discontinuation or unavailability.
Pricing: Prices for our products and services are listed on the website and may change from time to time. The price shown at the time of purchase is the price you will pay. Additional taxes and shipping charges may apply.
5. Payment Terms
Payment Methods: We accept various payment methods, including credit cards, bank transfers, and other payment options available on our website. By providing payment information, you authorize us to charge the specified payment method for your purchase.
Late Payments: If you fail to make a payment or payment is declined, we may suspend or cancel your order or service until payment is received in full.
6. Delivery and Shipping
Delivery Times: Delivery times vary based on the type of product and your location. We strive to dispatch orders promptly, but we are not liable for any delays in shipping due to factors beyond our control (e.g., weather conditions, shipping carrier delays).
Shipping Costs: Shipping charges will be calculated at checkout and are the responsibility of the customer, unless otherwise specified. We will inform you of any additional shipping costs before processing your order.
7. Returns and Cancellations
Please refer to our Refund and Return Policy for detailed information on how to return products or cancel services.
Cancellations: You may cancel your order before the product is shipped or the service is performed by contacting us immediately. For services such as installations or consultations, cancellations must be made at least 48 hours before the scheduled date.
Returns: Products must be returned in unused, resalable condition within 14 days of purchase for a refund, subject to our return policy.
8. Limitation of Liability
General Liability: To the fullest extent permitted by law, Firenovas will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our website, products, or services, even if we have been advised of the possibility of such damages.
Liability Limit: Our total liability to you for any claims arising out of the use of our products or services shall not exceed the amount you paid for the product or service in question.
9. Indemnification
You agree to indemnify and hold Firenovas, its officers, employees, and affiliates harmless from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your use of our website, products, or services or your violation of these Terms and Conditions.
10. Privacy and Data Protection
We are committed to protecting your privacy. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
11. Governing Law and Dispute Resolution
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
Dispute Resolution: Any disputes or claims arising from the use of our products or services shall be resolved through mediation or arbitration. You agree to submit any dispute to binding arbitration in accordance with the laws of the United Kingdom.
12. Changes to Terms and Conditions
Firenovas reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website or services after changes are made, you accept the updated Terms and Conditions.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@firenovas.xyz
Phone: 078 4080 2819
Address: 22 Seaford Road, Cutnall Green, United Kingdom