Sales Policy
Effective Date: May 12, 2025
At Firenovas, we are committed to providing high-quality fire protection products and services to our valued customers. This Sales Policy outlines the terms and conditions for purchasing our products and services. By placing an order with Firenovas, you agree to be bound by the following terms:
1. Products and Services
Firenovas offers a range of fire protection products and services, including:
Fire detection and alarm systems
Fire suppression systems
Fire safety equipment (e.g., extinguishers, emergency lighting)
Fire risk assessments and consultations
Installation, maintenance, and repair services
All products and services are subject to availability, and we reserve the right to limit quantities, discontinue products, or modify service offerings without notice.
2. Ordering Process
Placing an Order: To place an order for products or services, customers can visit our website, contact us via email at info@firenovas.xyz, or call 078 4080 2819. When placing an order, customers must provide accurate and complete information, including contact details and payment information.
Order Confirmation: Once your order is received, you will receive an order confirmation email with the details of your purchase, including the products or services ordered, pricing, and expected delivery or service dates. This email serves as confirmation that we have received your order.
Pricing and Payment: All prices listed on our website or quoted by our sales team are in GBP and are subject to applicable taxes and shipping fees. Payment must be made in full at the time of purchase via our accepted payment methods, including credit cards, bank transfers, or other payment options provided on our website.
3. Delivery and Installation
Delivery Times: Delivery times for products vary depending on the type of product and location. We strive to process and dispatch orders within 2-5 business days. For services, such as installations or consultations, the delivery time will be communicated at the time of booking.
Shipping Costs: Shipping costs will be added to the total cost of your order at checkout. The final shipping fee will depend on the delivery method and location.
Installation Services: For fire protection systems requiring installation, a member of the Firenovas team will schedule a convenient time for installation after your order is confirmed. Installation fees, if applicable, will be included in the quote.
4. Returns, Refunds, and Cancellations
Please refer to our Refund and Return Policy for information on returns, cancellations, and refunds.
5. Warranty
We offer warranties on selected fire protection products and services. The warranty period and coverage will be detailed in your order confirmation and may vary depending on the type of product or service.
Product Warranty: Products are covered under warranty for defects in materials or workmanship. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
Service Warranty: Services such as installations or maintenance are covered under warranty for a specified period. Any issues with the service provided will be addressed by Firenovas within the warranty period.
6. Customer Responsibilities
Accurate Information: Customers are responsible for providing accurate and complete information at the time of ordering. Firenovas is not responsible for delays or issues resulting from incorrect or incomplete information provided by the customer.
Compliance with Laws: It is the customer’s responsibility to ensure that any fire protection system installed by Firenovas complies with local regulations and building codes. We recommend that customers consult with their local authorities to verify compliance.
7. Limitation of Liability
While we make every effort to ensure the accuracy of our products and services, Firenovas shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the products or services in question.
8. Amendments to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with the updated Effective Date. We encourage you to review this policy periodically to stay informed of any changes.
9. Contact Us
If you have any questions or need further clarification about our Sales Policy, please feel free to contact us:
Email: info@firenovas.xyz
Phone: 078 4080 2819
Address: 22 Seaford Road, Cutnall Green, United Kingdom